.cnbai-chat{max-width:760px;background:#fff;border:1px solid #e8e7f2;border-radius:22px;box-shadow:0 14px 40px rgba(44,39,83,.08);padding:18px;margin:20px 0;font-family:Inter,Arial,sans-serif;color:#252238;box-sizing:border-box}.cnbai-chat-head{display:flex;flex-direction:column;gap:4px;margin-bottom:14px}.cnbai-chat-head strong{font-size:20px}.cnbai-chat-head span{color:#6d6885}.cnbai-quick{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:12px}.cnbai-quick button,.cnbai-actions button,.cnbai-send{border:0;border-radius:999px;background:#f1efff;color:#4936ad;padding:9px 13px;cursor:pointer;font-weight:500}.cnbai-messages{min-height:120px;max-height:420px;overflow:auto;background:#fafaff;border-radius:18px;padding:12px;margin-bottom:12px}.cnbai-msg{padding:11px 13px;border-radius:16px;margin:8px 0;white-space:pre-wrap;line-height:1.45}.cnbai-user{background:#4936ad;color:white;margin-left:12%}.cnbai-ai{background:#fff;border:1px solid #eceaf7;margin-right:8%}.cnbai-form{display:flex;gap:10px}.cnbai-form textarea{flex:1;min-height:70px;border:1px solid #dedced;border-radius:16px;padding:12px;resize:vertical}.cnbai-send{background:#4936ad;color:#fff;border-radius:16px;padding:0 18px}.cnbai-actions{display:flex;gap:8px;flex-wrap:wrap;margin:8px 0}.cnbai-ticket-list article,.cnbai-faq details{background:#fff;border:1px solid #e8e7f2;border-radius:16px;padding:14px;margin:10px 0}
.cnbai-floating-wrap{position:fixed;z-index:99990;width:auto;max-width:calc(100vw - 28px);font-family:Inter,Arial,sans-serif}.cnbai-launcher{display:flex;align-items:center;gap:10px;border:0;border-radius:999px;padding:12px 17px;background:linear-gradient(135deg,#2f7df2,#855cf6);color:#fff;box-shadow:0 18px 46px rgba(67,79,200,.28);cursor:pointer;font-weight:600;font-size:15px;line-height:1;transition:transform .18s ease,box-shadow .18s ease}.cnbai-launcher:hover{transform:translateY(-2px);box-shadow:0 22px 56px rgba(67,79,200,.34)}.cnbai-launcher-icon{display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border-radius:50%;background:rgba(255,255,255,.2);font-size:20px;font-weight:700}.cnbai-launcher-text{white-space:nowrap}.cnbai-floating-panel{position:absolute;width:min(520px,calc(100vw - 28px));max-height:calc(100vh - 28px)}.cnbai-floating-panel .cnbai-chat{margin:0;width:100%;max-width:none;box-sizing:border-box}.cnbai-close{position:absolute;right:14px;top:12px;z-index:2;width:34px;height:34px;border:0;border-radius:50%;background:#f1efff;color:#4936ad;font-size:24px;line-height:1;cursor:pointer}.cnbai-chat-compact{padding-top:54px}.cnbai-chat-compact .cnbai-messages{max-height:260px}.cnbai-chat-compact .cnbai-quick{max-height:86px;overflow:auto}.cnbai-floating-wrap:not(.cnbai-launcher-open) .cnbai-floating-panel{display:none}.cnbai-floating-wrap.cnbai-launcher-open .cnbai-launcher{display:none}
.cnbai-pos-bottom_right{right:22px;bottom:22px}.cnbai-pos-bottom_left{left:22px;bottom:22px}.cnbai-pos-bottom_center{left:50%;bottom:22px;transform:translateX(-50%)}.cnbai-pos-top_center{left:50%;top:22px;transform:translateX(-50%)}.cnbai-pos-top_right{right:22px;top:22px}.cnbai-pos-top_left{left:22px;top:22px}.cnbai-pos-bottom_right .cnbai-floating-panel{right:0;bottom:0}.cnbai-pos-bottom_left .cnbai-floating-panel{left:0;bottom:0}.cnbai-pos-bottom_center .cnbai-floating-panel{left:50%;bottom:0;transform:translateX(-50%)}.cnbai-pos-top_center .cnbai-floating-panel{left:50%;top:0;transform:translateX(-50%)}.cnbai-pos-top_right .cnbai-floating-panel{right:0;top:0}.cnbai-pos-top_left .cnbai-floating-panel{left:0;top:0}
@media(max-width:640px){.cnbai-floating-wrap{left:12px!important;right:12px!important;bottom:12px!important;top:auto!important;width:auto;max-width:none;transform:none!important}.cnbai-launcher{margin-left:auto}.cnbai-floating-panel{position:fixed;left:12px!important;right:12px!important;bottom:12px!important;top:auto!important;width:auto!important;transform:none!important}.cnbai-floating-panel .cnbai-chat{padding:14px;padding-top:54px}.cnbai-chat-head strong{font-size:17px}.cnbai-form{flex-direction:column}.cnbai-send{padding:12px 16px}}